Comments on: Why I Won’t Be Using BetaPunch for User Testing

By: Christina

Christina — Sat, 25 Jan 2014 23:26:46 +0000

Oh wow. That is hard to read. I think I tried their service when they just launched. Apparently, they got bought and have a new owner. But somehow I am not completely buying it, it feels like someone is just trying to wipe the slate clean. If I am wrong, I apologize to James, who is apparently the new owner. James, we need some proof that this story is not a lie.

By: Chris

Chris — Fri, 26 Jul 2013 18:57:37 +0000

Having a similar experience with BetaPunch – they’re being very nasty with me. A customer service representative told me “it’s not the end of the world” that my test I completed just never uploaded and that they don’t take any responsibility for their recorder (which is virtually unusable) because it’s 3rd party. What kind of logic is that? Every e-mail I sent was responded to in a flip, nasty unprofessional way. I am currently filing a BBB complaint. Nice to know they didn’t behave this way with me exclusively.

By: Adrian

Adrian — Sat, 15 Jun 2013 15:54:36 +0000

I was about to try betapunch. Good think I looked for more options. And I already saved a few friends who were also looking for beta testers for some new websites and platforms they are working on. Thanks for saving me from a very unpleasant experience.

By: Startup Life: Our PR “Crisis” with TechCrunch and How We Came Out On Top |

Sat, 09 Feb 2013 02:11:08 +0000

[...] true with B2C – If you want an example of how a startup can handle a PR crisis poorly, readÂ Danielle Morrillâ€s recent post on her encounter with BetaPunch here.) Accepting faultÂ is how people stay married and how companies stay alive. We were wrong and it [...]

By: Press42 | Press42

Press42 | Press42 — Tue, 22 Jan 2013 15:55:39 +0000

[…] don’t use them. Some, even use them to lash out to their users, as it was the recent case of Beta Punch. Social Media channels are very personal by nature, if you use them to nag at someone, the feeling […]

By: Baker Karene

Baker Karene — Sat, 19 Jan 2013 15:52:00 +0000

In reply to Sevki. Are you kidding? This is something that no company should have done, period, regardless of what the customer says. If you need "insight or statistics or research on how to handle social media right" after reading the conversation that took place then you're kind of turning into a robot. Empathy trumps statistics here.

By: Dsfs

Dsfs — Fri, 18 Jan 2013 20:24:00 +0000

In reply to Danielle Morrill. you are ugly

By: sydney burns

sydney burns — Fri, 18 Jan 2013 17:13:00 +0000

Childish and petty? Exposing horrible customer service is anything but childish and petty – it’s extremely important for those who are researching their options for products. How else would the consumers know Betapunch was capable of treating their customers so poorly? Customers are ALWAYS king or in this case, QUEEN.Â

By: John Solomon

John Solomon — Wed, 16 Jan 2013 18:18:00 +0000

I don’t believe it. Customer is still King.

By: Tracy "I like email" S.

Tracy "I like email" S. — Tue, 15 Jan 2013 22:15:00 +0000

Is private email becoming an old school technology? Bad move on their part.